• Order online using Paypal or a Debit or Credit Card.
• Call us on 01903 609 316 (mon-fri 9am-5.30pm, sat 9.30am-4pm)
• A VAT Invoice will be provided with every order.

Shipping your order:

• If the item is in stock and the order is placed before 4pm, it will go out that evening first class. Most customers receive their order the next day.
• Sometimes orders may be sent in more than one packet. In these circumstances they will be marked 1 of 2, 2 of 2 etc.
• If you have a specific delivery requirement, such as leave parcel with a neighbour etc, please let us know at the time of making the order.

 Missing Deliveries:

• We use Royal Mail for the majority of our orders. In some circumstances it may be possible for them to have delayed deliveries. If you have a suspected failed/delayed delivery it is your responsibility to make arrangements with your post office. Unfortunately, for security reasons, we cannot do this for you.
• It may be worth giving us an email or a call just to check that the order was definately processed etc.

• In the unlikely event that the package has been lost, Royal Mail's policy is to allow 15 working days before allowing lost post claims.

• Whatever the circumstance, we will always do our best to help with queries.